Call Center Agent Recruitment at Ikekaelectric

Ikeja Electric has invited interested and qualified candidates to fill the call center agent recruitment 2020 application.


Candidates wishing to apply for Ikeja Electric Call Center Agent Recruitment 2020 can check the complete article to know all the information related to the vacancy.


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Ikeja Electric Job Title: Call Center Agent

Location: Lagos, Nigeria

Reporting To: Contact Centre Manager

Job Type: Full Time

Application Mode: Online

Application Last Date: 21st October 2020


Job Purpose

Responsible for receiving audio complaints from various sources like Consumer-CEO, IE, Consumer Protection Council (CPC), NERC, Independence Corporate Practices (ICPC), NERC of IKEJA Forum, etc.


Work responsibilities

Receives customer information by answering telephone calls; Customer interviews; Confirmation information.

Respond to billing inquiries and handle customer high billing complaints.

Provide information about the company’s programs, products, and services.

Report a power emergency and damage.

Provide information to customers requesting channels for new services and/or construction and appropriate services.

Search for solutions to customer complaints.

Response to Utility Commission and Agency Inquiry.

Customer accounts are being updated.

Taking telephone calls from I to meet the needs of the customer.

Be able to learn the latest information about all IE products and services and assist customers in a quick and friendly way.

Maintains communication tools by reporting problems.

Maintains and improves quality results by following standards and guidelines; A better approach is being proposed.

Assist in carrying out any other responsibilities requested by the Head Customer Service and Head of Department.


Minimum qualification

This role requires a first degree in social science or a related course


At least 1 year of required work experience is required with advanced experience / detailed knowledge and proficiency in relevant theories, theories, and complex strategies acquired through complex experience or specialized development.



Technical ability

Possess current knowledge of the profession.

Business knowledge

Good customer service management

Good phone skills

Analytical skills

Work committed


Practical qualifications

Ability to work effectively under stress and multi-tasking

Good verbal communication and interpersonal skills

Attention to detail.


Good customer service


How to apply

Candidates wishing to apply the application will have to apply by visiting Ikeja Electric Career Portal.

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