Call Center Agent Recruitment at Ikekaelectric
Ikeja Electric has invited interested and qualified candidates to fill the call center agent recruitment 2020 application.
Candidates wishing to apply for Ikeja Electric Call Center Agent Recruitment 2020 can check the complete article to know all the information related to the vacancy.
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Ikeja Electric Job Title: Call Center Agent
Location: Lagos, Nigeria
Reporting To: Contact Centre Manager
Job Type: Full Time
Application Mode: Online
Application Last Date: 21st October 2020
Job Purpose
Responsible for receiving audio complaints from various sources like Consumer-CEO, IE, Consumer Protection Council (CPC), NERC, Independence Corporate Practices (ICPC), NERC of IKEJA Forum, etc.
Work responsibilities
Receives customer information by answering telephone calls; Customer interviews; Confirmation information.
Respond to billing inquiries and handle customer high billing complaints.
Provide information about the company’s programs, products, and services.
Report a power emergency and damage.
Provide information to customers requesting channels for new services and/or construction and appropriate services.
Search for solutions to customer complaints.
Response to Utility Commission and Agency Inquiry.
Customer accounts are being updated.
Taking telephone calls from I to meet the needs of the customer.
Be able to learn the latest information about all IE products and services and assist customers in a quick and friendly way.
Maintains communication tools by reporting problems.
Maintains and improves quality results by following standards and guidelines; A better approach is being proposed.
Assist in carrying out any other responsibilities requested by the Head Customer Service and Head of Department.
Minimum qualification
This role requires a first degree in social science or a related course
At least 1 year of required work experience is required with advanced experience / detailed knowledge and proficiency in relevant theories, theories, and complex strategies acquired through complex experience or specialized development.
Technical ability
Possess current knowledge of the profession.
Business knowledge
Good customer service management
Good phone skills
Analytical skills
Work committed
Practical qualifications
Ability to work effectively under stress and multi-tasking
Good verbal communication and interpersonal skills
Attention to detail.
Motivational
Good customer service
How to apply
Candidates wishing to apply the application will have to apply by visiting Ikeja Electric Career Portal.