Rigo Microfinance Bank Customer Service Officer Job

Rigo Microfinance Bank Limited Job opportunities 2022: There is good news for the candidates who are looking for Bank Jobs in Nigeria.

 

Rigo Microfinance Bank Limited (https://rigomfb.com/) has invited applications for the recruitment of Customer Service Officer vacancies for Lagos.

 

Interested candidates who have the required qualification may send their CV to career@rigomfb.com on or before the due date.

 

Rigo Microfinance Bank Limited Job Vacancy

 

More details about Rigo Microfinance Bank Limited Jobs 2022 such as educational qualification, salary, age limit and application process are available below:

 

Job Title:

 

  1. Customer Service Officer

 

Location:

 

  • Lagos

 

Job Purpose

 

As the Customer service representative, you would be required to assist customers with determining who they would need to speak to within the bank, you are to assist customers to fill out banking forms before approaching a teller.

 

Responsibilities

 

  • Answer questions about account types and banking products, such as loan inquiries and credit cards.
  • Check on the status of customer accounts and track payments when necessary.
  • Review and explain account charges and any changes.
  • Assist banking customers who are victims of fraud, theft, or identity theft with de-activation and activation processes as applicable.
  • Help request for ATM cards and assist with activation and
  • Assist customers with replacing lost or stolen credit or debit cards
  • Provide splendid customer services to customers in a friendly and courteous manner at all times
  • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
  • Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
  • Ensure that all the bank’s policies and procedures, code of conduct, and regulatory guidelines strictly comply with the process of discharging duties
  • Inform and suggest new banking products to customers
  • Provide information to customers on their account status and account balances
  • Open new bank accounts according to laid down rules and guidelines
  • Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
  • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
  • Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
  • Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
  • Ensure that customers’ confidential information is properly protected and only used for official purposes
  • Be involved in performing some financial related and marketing transactions
  • Channel complex customer complaints and challenges to the right quarters for effective resolution
  • Continuously update skills by participating in professional training, going for courses as instructed by management, and being willing to contribute acquired knowledge to the development of the back.

 

Application Closing Date: 10th March 2022.

 

Method of Application for Rigo Microfinance Bank Jobs

Interested and qualified candidates should send their CV to: career@rigomfb.com using the Job Title as the subject of the email.

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